What is your turnaround time?
We break out turnaround time down into two steps:
- Time-to-proof: We aim to email you a proof within one business day after you place your order. Often we send it within hours.
- Production time: We offer 1-2 business day production times for custom products. We start the clock after you approve our proof. If you approve the proof before noon, we guarantee next day production.
How much does shipping cost?
Shipping for signs is free! Shipping cost for frames and other hardware will be calculated at checkout.
How fast is your shipping?
All signs are shipped with free overnight shipping. Frames and other hardware are shipped separately.
How do I check my order status?
You will receive a tracking number via email once your order is shipped. You also can call us any time at (818) 856-0898.
How durable are your signs?
Our signs are built with high-quality materials that protect against fading. The actual sign life will depend on weather, usage, and how you handle the signs. We cannot assume responsibility for damage due to weather or rough handling.
How big should my uploaded images be?
Please upload your images at 300DPI at 100% the output size of the image for the highest quality results. If you upload images that are too small, the final print will be blurry. Our team will alert you during proofing if your image is too small as a courtesy. However, we do not assume responsibility for blurriness caused by small images.
Is it PrintSecret or Print Secret?
We prefer to spell our name without the space, but if you call us Print Secret we aren't going to be offended. :-)